Privacy Policy

This Privacy Policy outlines the commitment of Mayo Cosmetics Pty. Ltd. (ABN 22675548008) ("Mayo Cosmetics", "we", "us") to protect the privacy of personal information we collect about you, including through this website, www.mayocosmetics.com (“Website”), as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details provided below if you have any questions.

By providing us with personal information, you acknowledge that you have had the opportunity to access this Privacy Policy and that you have read and accepted it. You consent to the collection, use, holding, and disclosure of your personal information as described herein.

If you choose not to provide personal information to us, you may not be able to use certain features of this website or services.

1. Types of Personal Information We Collect

The types of personal information we collect may include:

  • Identity Data: including your name and username or similar identifier;
  • Contact Data: including your billing and delivery address, email address, and telephone number;
  • Transaction Data: including details about payments to and from you and other details of products you have purchased from us;
  • Technical Data: including your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;
  • Profile Data: including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses;
  • Usage Data: including information about how you use our website, products, and services; and
  • Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.

If you are a customer and would like to deal with us anonymously or use a pseudonym, you are welcome to do so.

2. How We Collect Personal Information

We collect personal information directly from you when you make an enquiry (for example, by telephone or email), purchase a product from us, or submit a contact enquiry on our website.

We are committed to using lawful and fair means to collect personal information and will collect it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:

  • You: when you interact with us directly.
  • Searches and Enquiries: when you search for and enquire about our products and services.
  • Your Use of Our Website: through the use of cookies, web beacons, and similar technology.
  • Third Parties: such as Google Analytics, Facebook pixel, and AdWords. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

We will destroy or de-identify information where we determine that the information has been provided to us unlawfully or unfairly.

3. Why We Collect, Hold, Use, and Disclose Personal Information

We collect, hold, use, and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including the following purposes:

  • To contact and communicate with you;
  • To provide goods and/or services to you;
  • To maintain a database of customers, subscribers, or similar;
  • To market to you and others, including remarketing (which may involve the use of a Facebook pixel or similar technology to display our advertising to you on other websites, such as Google or Facebook);
  • For internal record-keeping;
  • For statistical purposes;
  • As required by law.

Where we disclose your personal information to third parties for these purposes, we will ensure that their privacy policies adhere to similar standards of privacy protection and request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete, and relevant.

We will not use or disclose personal information for direct marketing purposes unless you have consented to the use or disclosure of the information for that purpose.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.

4. Use of Cookies

Cookies are small text files placed on your computer to help us remember your preferences, such as your login information or location. We use cookies to enhance your experience on our website and for security purposes. Our third-party vendors may also use cookies to display advertisements to you on other websites.

5. Links to Other Sites

Our website may contain links to other websites for your convenience and information. Please note that this Privacy Policy only applies to our website and not to any other sites. We are not responsible for the data collection practices of other websites, and we encourage you to read their privacy policies before providing them with your personal information.

6. How You Can Access and Correct Your Personal Information

  • Access: You can request details of the personal information we hold about you. We will respond to any request to access information within a reasonable time.
  • Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us. We will promptly correct any information found to be inaccurate, incomplete, or out of date and notify you of the correction.
  • Deletion: If you want us to delete personal information we hold about you, please contact us. While it may be impossible to completely delete your information due to backups, we will functionally delete the information and ensure it is not used further.

We will respond to any request to access, correct, or delete information within a reasonable time.

7. How We Maintain the Security of Your Information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss, and unauthorized access, modification, or disclosure. Our precautions include:

  • Encryption of website pages with SSL (Secure Sockets Layer);
  • Limiting access to personal information on a “need-to-know” basis;
  • Using industry-standard anti-virus software on devices that collect, hold, use, and disclose personal information;
  • Securely storing data on cloud servers;
  • Keeping hard copies of personal information in secure storage accessible only to authorized personnel;
  • Conducting private conversations involving personal information to prevent unauthorized access;
  • Deleting or de-identifying personal information when it is no longer needed.

While we take reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering, and break-ins. We cannot guarantee that such events will not occur, and we will not be liable for any such occurrences. If a data breach occurs involving your personal information and it is likely to cause harm, we will notify you as soon as possible in accordance with our obligations under the Privacy Act and related legislation.

8. How You Can Make a Complaint About a Privacy Breach

If you believe that we have breached this Privacy Policy and wish to make a complaint, please contact us using the details below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner (OAIC) may be able to assist you with a review of our decision.

9. How You Can Unsubscribe or Opt-Out

We regularly send newsletters, invitations, and updates to our customers and website visitors. Each email contains an "Unsubscribe" button, allowing you to opt out at any time. To unsubscribe from our email database, use the “Unsubscribe” button or contact us directly.

You can block cookies by adjusting your browser settings. Opt out of third-party vendor cookies by visiting your Google Ad settings or the Network Advertising Initiative. Note that disabling cookies may affect the functionality of our website.

Opt-out of information collection for advertising targeting by visiting About Ads.

10. Changes to This Policy

If we decide to change our Privacy Policy, we will notify you by posting the changes on our website.

11. Contact Details

For any questions or notices, please contact us:

Email: info@mayocosmetics.com